Shipping policy

Handling

Please allow 7-10 business days for processing and handling prior to shipping your order. We strive to ship packages as promptly as possible.

As a small business occasionally operating in remote natural areas to harvest medicinal plants, we may occasionally be unreachable. However, please rest assured that your orders are important to us, and know that we are committed to fulfilling orders promptly as soon as we are able to do so.

 

 

Shipping Carriers, Locations, and Rates

We offer USPS & UPS shipping options and ship domestically. You will be able to obtain a shipping quote before your purchase, and choose among different shipping options. If you have a unique shipping situation, please let us know.

 

 

Delays in Shipment

After we ship your package, we will email you with a tracking number. Should there be any delays with receipt of your package, please contact your USPS or UPS carrier with this tracking number to obtain a status update. Once a package leaves our facility, we are unable to control its transit within the USPS or UPS systems. We are unable to control delays due to shipping carrier strikes, carrier shutdowns, extreme weather, or other extraordinary events affecting carrier systems.

 

 

Missing Shipment

After we ship your package, we will email you with a tracking number. Should your package be reported as delivered, but you did not receive your package, please contact your USPS or UPS carrier for further investigation. Once a package leaves our facility, we are unable to control its transit within the USPS or UPS systems. We are not liable for package theft, package loss, or carrier errors in delivery.

 

 

Changes to Orders & Order Cancellations

We generally are unable to take requests for changing orders (adding or removing products or combining orders) after they have been placed online. If you placed an order that you would like to cancel, we can cancel your order at any time before it ships; after shipment, orders are no longer eligible for cancellation.

 

 

Returns / Refunds / Exchanges Policy

We gladly accept returns caused by our error and will issue a refund or exchange in such cases. Please notify us within 7 days of receipt of goods.